维也纳中央火车站莱昂纳多酒店

Location is excellent! 3 mins walk to take tram, 5 mins walk to the train station. Both are accessible to the city. There's a drinking water dispenser at the lobby, all guests can get still and sparkling water with containers provided by the hotel, this is very good as mineral water is quite expensive. Our room's air-conditioner was not working, reception staff came and check, sent someone to fix on the next day. We are happy with everything, just the water pressure is quite low. We will recommend this hotel to anyone who visit Wien.

Everything is perfect

I liked: 1. Hotel staff friendliness and ability to quickly help resolve customer issues. The woman who checked me in at the front desk provided exceptional customer service. She identified that I made an error in my online reservation and she patiently worked to find a good solution for me. I was delighted with her professionalism in resolving my error. 2. Cleanliness and comfort of the room 3. Broad breakfast selection - both cold and hot, healthy proteins and less healthy carbohydrates Minor Improvement Opportunity: The mini refrigerator did not cool. When I first arrived the refrigerator interior was very warm and had an unpleasant odor - possibly from lack of interior air circulation. I set the red arrow to 9, but there was no change. Then I set the blue arrow to 1 and still no change. I also never heard any operational sound, however, the interior light worked so it confirmed there was electrical power. I did not report this to the front desk.